Returns & Exchanges
Due to the perishable nature of our bakery products, we do not accept returns; however, if your order arrives damaged or incorrect, we are committed to making it right. Please review our step-by-step resolution process below to ensure you get the treats you deserve.
Inspect Your Goods
Upon delivery, please immediately check your package for any transit damage or discrepancies in the items received.
Document the Issue
Take clear photos of the packaging and the product issues to help our quality control team verify the claim.
Contact Support
Email our customer service team within 24 hours of delivery with your order number and the photos you captured.
Receive Resolution
Once validated, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing